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CUSTOMER ASSISTANCE

I WANT TO KNOW ABOUT THE SUNGLASSES / FRAMES?
FIRSTLY FOR EACH PRODUCT, WE TAKE CARE WITH QUALITY AND CRAFTSMANSHIP. EACH FRAME IS DESIGNED & PRODUCED IN SOUTH KOREA MADE FROM MULTIPLE MATERIALS BUT COMMONLY ACETATE OR POLYCARBONATE. THE FRAMES ARE DEVELOPED TO LAST WHILE STILL ATTAINABLE AT A REASONABLE PRICE. EACH FRAME COMES WITH A FRAME BAG FOR DAY TO DAY TRAVELS. 
 
ARE YOU YOUR PRODUCTS UNISEX?
YES ALL OF OUR PRODUCTS ARE UNISEX
 
WHAT COUNTRIES DO YOU SHIP TO?
WE SHIP TO OVER 130 COUNTRIES. IF YOU LIVE SOMEWHERE EXCITING THAT’S NOT IN THE LIST IN THE TOP RIGHT CORNER OF OUR WEBSITE, WE’RE VERY SORRY - HOPEFULLY, WE WILL BE ABLE TO SHIP TO YOUR COUNTRY SHORTLY.
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WHERES MY ORDER / CAN I TRACK THE DELIVERY PROCESS?
IF YOU HAVE NOT YET RECEIVED A TRACKING EMAIL, IT’S MOST LIKELY THAT YOUR ORDER HAS NOT YET BEEN SHIPPED. IF YOU BELIEVE THAT YOU SHOULD HAVE RECEIVED A TRACKING YOU CAN CHECK YOUR SPAM FILTER TO SEE IF THE EMAIL HAS ACCIDENTALLY ENDED UP THERE. IF YOU STILL CAN’T FIND IT, PLEASE CONTACT OUR CUSTOMER EXPERIENCE TEAM THROUGH OUR CONTACT FORM AND THEY WILL ASSIST YOU FURTHER.
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HOW DO I CHANGE / CANCEL ORDER?

WE ALWAYS DO OUR VERY BEST TO MAKE SURE THAT YOUR ORDER IS SHIPPED AS FAST AS POSSIBLE, WHICH MEANS YOUR ORDER NORMALLY DISPATCHES THE SAME DAY AS THE ORDER IS MADE. IF YOU NEED TO CHANGE OR CANCEL YOUR ORDER, PLEASE CONTACT OUR CUSTOMER EXPERIENCE TEAM THROUGH OUR CONTACT FORM AND THEY WILL ASSIST YOU FURTHER.

I DIDNT RECEIVE MY ORDER CONFIRMATION WHATS WRONG?

IF NO MONEY HAS BEEN DEDUCTED FROM YOUR ACCOUNT - YOUR ORDER WAS NOT FULLY COMPLETED AND YOU NEED TO PLACE YOUR ORDER ONCE AGAIN.

IF THE MONEY HAS BEEN DEDUCTED FROM YOUR ACCOUNT AND YOU’RE STILL NOT GETTING A CONFIRMATION EMAIL THERE CAN BE SEVERAL REASONS FOR WHY THE EMAIL HAS NOT REACHED YOU:

ALWAYS MAKE SURE THAT THE EMAIL ADDRESS IS CORRECT AS AN INCORRECT EMAIL ADDRESS IS THE MOST COMMON REASON FOR NOT RECEIVING AN ORDER CONFIRMATION. ANOTHER REASON MAY ALSO BE THAT YOUR EMAIL PROVIDER HAS AN APPLIED A SPAM FILTER IN YOUR INBOX THAT BLOCKS CERTAIN EMAILS. IF YOU ARE STILL UNABLE TO FIND THE EMAIL, PLEASE CONTACT OUR CUSTOMER EXPERIENCE TEAM THROUGH OUR CONTACT FORM AND THEY WILL ASSIST YOU FURTHER.

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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

WE ALWAYS AIM TO PROCESS AND DISPATCH ALL ORDERS WITHIN 24 BUSINESS HOURS. WHEN YOUR ORDER LEAVES OUR WAREHOUSE WE WILL SEND YOU AN EMAIL TOGETHER WITH YOUR TRACKING NUMBER AND ESTIMATED DELIVERY DATE.

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