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FAQ'S

FAQ

 

RIGATO...

 How Can I Buy Glasses Online?

Please select the item you desire, click add to cart, then checkout. Please select from card or PayPal payment options

What is the cost of shipping?
We offer FREE WORLDWIDE shipping on all orders and tracked shipping for £8.99

Can I change/cancel an order?
Once an order has been placed, we are unable to cancel it. If you have any issues after placing your order, please contact us immediately at Hello@Rigato.co.uk

Which payment options do you offer?
We accept Visa, MasterCard, Discover, American Express and PayPal. In some cases, we also accept payments by Wire Transfer, depending on the customer's country of residence and payment limitations.

What's included with my purchase?
Every pair of Sunglasses For Men Online is included with our RIGATO Dustbag. And our ladies too we know you support the brand girls!

Do you restock items once they have been sold out?
Our headline pieces will remain throughout the range, majority of new pieces will be seasonal but please get in touch with our customer service team at Hello@Rigatoeyewear.com. However, most of the time, once an item is sold out, we do not stock it again.

What happens if I receive my order and the item is broken?
If you encounter any issues with your order, please contact us by email within the FIRST 48 HOURS of receipt to rectify the situation.

What countries do you ship to?
We deliver to 'almost' every country. If you cannot find your home country in the drop down menu at checkout, please contact customer service and we will try to find a solution for you.

Why have I not received an order confirmation?
Always be sure that your email address is correct as an incorrect email address is the most common reason for not receiving an order confirmation. It may also be that your email provider has a SPAM filter that blocks certain emails. As such, please kindly check your Spam/Junk folder to see if our emails have ended up there. If you are still unable to find it, please contact customer service to check that your order has gone through.

How long does delivery take?
Orders normally take between 1-3 weeks to arrive to the UK, North America and Europe, and 2-3 weeks to other continents. Do bear in mind that processing time takes 1-3 days, and must be added to the shipping times to get the total time taken to receive your order.

Can I return an item?
Yes. Within 30 days of purchasing.

How do I use a discount code?

For Discount Sunglasses Online please use any discount code we add that day, most will expire after 3 days. Input the code at checkout.

Can I buy RIGATO In Store

Our Sunglasses Store Online is the only place currently you can purchase the brand

Women To Or Just Men?

We would say our product caters for women too we are not just about Men Sunglasses Online!

Can We Find Out Which Model Is Most Ideal For Me?

Certainly! Just ask, we sell all models, styles and frames. For example Retro sunglasses Frames are more suited to one individual than they are to say Tortoise Shell sunglasses. Or Tortoise Shell Glasses Round maybe less suitable for someone than the likes of Ray Ban Havana Sunglasses type. Your face shape is a large factor on the suitability but we can help you there


Don't see your question listed here? Email us at Hello@Rigato.co.uk with any questions, concerns or issues and we'll get back to you as soon as we can.

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